Policies & Information

At AHO FRAGRANCES, we comply with the Australian Consumer Law.

Faulty or Incorrect Products

You are entitled to a replacement or refund if a product is faulty or damaged, significantly different from its description, or not fit for its intended purpose.

To request a return, contact us at ahofragrances@outlook.com.au

Change of Mind

Due to hygiene reasons, we do not accept returns for change of mind, including opened or used fragrances.

Exchanges

We may offer exchanges at our discretion if the product is unused and returned in original condition within 14 days of purchase.

Return Process

• Contact us before returning any item
• Items must be returned in original packaging
• Proof of purchase is required

Order Processing

All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays.

Shipping Times

• Standard Shipping: 3–8 business days (Australia)
• Express Shipping: 1–3 business days

Delivery times are estimates and may vary.

Delivery Fees

Delivery is $6.99 for orders under $99 and FREE for orders over $99.

Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

Incorrect Address

Please ensure your shipping address is correct at checkout. AHO FRAGRANCES is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

AHO FRAGRANCES respects your privacy and is committed to protecting your personal information.

Information We Collect

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely by third-party providers)

How We Use Your Information

• Process and deliver orders
• Communicate with you regarding your order
• Improve our products and services

Sharing Your Information

We do not sell or trade your personal information. We may share with trusted third parties such as payment providers (Stripe) and shipping providers.

Contact

For privacy-related questions: ahofragrances@outlook.com.au

All products sold by AHO FRAGRANCES are for external use only.

Allergies & Skin Reactions

Our fragrances may contain ingredients that can cause allergic reactions in some individuals. We recommend performing a patch test before full use. If irritation occurs, discontinue use immediately.

Fragrance Performance

Performance may vary depending on skin type, environment, and application method. We do not guarantee identical scent perception or longevity for every individual.

Safety

• Avoid contact with eyes
• Do not apply to broken or irritated skin
• Keep away from heat, sparks, and open flames

Liability

AHO FRAGRANCES is not responsible for allergic reactions, misuse of products, or improper storage.