Policies & Information

Returns & Refund Policy

At AHO FRAGRANCES, we comply with the Australian Consumer Law.

Faulty or Incorrect Products

You are entitled to a replacement or refund if a product is faulty, damaged, significantly different from its description, or not fit for its intended purpose. Contact us at ahofragrances@outlook.com.au

Change of Mind

Due to hygiene reasons, we do not accept returns for change of mind, including opened or used fragrances.

Return Process

• Contact us before returning any item
• Items must be returned in original packaging
• Proof of purchase is required

Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays.

Delivery Fees

$6.99 for orders under $99 · FREE for orders over $99

Shipping Times

• Standard: 3–8 business days
• Express: 1–3 business days

Lost or Damaged

Contact us within 7 days of the expected delivery date.

Privacy Policy

AHO FRAGRANCES respects your privacy and is committed to protecting your personal information.

Information We Collect

• Name, email address, phone number
• Shipping and billing address
• Payment details (processed securely by Stripe)

Sharing Your Information

We do not sell or trade your personal information. We may share with trusted third parties such as payment providers and shipping carriers.

Privacy questions: ahofragrances@outlook.com.au

Product Disclaimer

All products sold by AHO FRAGRANCES are for external use only.

Allergies & Skin Reactions

Our fragrances may contain ingredients that can cause allergic reactions. We recommend performing a patch test before full use.

Safety

• Avoid contact with eyes
• Do not apply to broken or irritated skin
• Keep away from heat, sparks, and open flames